Refunds & Returns Policy for keshikii.com

At keshikii.com, we are committed to providing high-quality products and ensuring customer satisfaction. However, if you are not completely satisfied with your purchase, we offer a convenient 15-day return policy. This means you have 15 days from the date of receiving your item to request a return. Any return requests made after this period will not be accepted.

Below are the terms and conditions governing returns and refunds for items purchased on our website.

Eligibility for Returns and Refunds

You are eligible for a return or refund under the following circumstances:

• Defective Products: If the item you received is damaged, defective, or has manufacturing or quality issues.
• Wrong Product: If you receive an item that does not match your order.

Timeframe for Returns

• You must notify us of your intention to return the product within 15 days of receiving it.

Return Process

To initiate a return, follow these steps:

1. Contact Us: Email our customer support team at keshikii@outlook.com with the following details:

   • Your order number
   • The reason for the return
   • Relevant photos of the product (if applicable)

2. Assessment: Our team will review your request and provide you with a return address. A return shipping label may also be provided if applicable.

3. Ship the Item: Return the item using the provided instructions.

Conditions for Returns

• The item must be returned in its original condition, including all labels, tags, and original packaging.
• For safety and hygiene reasons, items must not show any signs of wear, use, or damage.
• We reserve the right to reject a return if the product does not meet these conditions.

Refund Process

• Once we receive and confirm that the returned item matches the buyer’s description, a refund will be processed within 1-2 business days.
• Refunds will be issued to the original payment account.
• The time it takes for the refund to reflect in your account depends on your card issuer and typically takes 7-15 business days.

Return Charges

• No additional handling fee is charged for returns.
• If the return is due to an issue on our end (e.g., incorrect items or quality problems), we will provide a full refund, including return shipping costs.

Exchanges

• If you wish to exchange your item for a different size, model, or variant, please indicate your preference when contacting us.
• There are no additional handling fees or shipping charges for exchanges.
• Our team will guide you through the exchange process.

Cancellation

• If you wish to cancel your order before it has shipped, please contact us immediately.
• Once the product has been shipped, the standard return policy will apply.

Contact Us

If you have any questions or need further assistance regarding returns and refunds, please reach out to our customer support team:

• Email: keshikii@outlook.com
• Return Address: Block 293C Bukit Batok Street 21, Singapore 653293
• Operating Hours:
  • Monday to Friday: 8:00 AM – 6:00 PM
  • Saturday and Sunday: Closed

Note

• keshikii.com reserves the right to update and modify this Return and Refund Policy at any time.
• It is your responsibility to review this policy periodically for any changes.
• By continuing to use our website, you agree to accept the terms of this policy.

Thank you for shopping with keshikii.com. We strive to ensure your satisfaction and make the return process as seamless as possible.