Shipping Policy for keshikii.com

At keshikii.com, we are committed to providing a seamless and hassle-free shopping experience. To ensure your order arrives in a timely and secure manner, we have partnered with trusted carriers such as FedEx, DHL, and UPS.

Order Processing Time

Processing Definition

This refers to the time it takes from when you place your order to when we hand it over to the delivery service.

Standard Processing

• Most orders are shipped within 1-3 business days of payment confirmation.
• Orders placed on weekends or holidays may experience slight delays.

Operating Hours

• Our warehouse operates Monday through Friday during standard business hours, excluding public holidays.
• We strive to minimize delays during peak periods and holidays.

Singapore Delivery Timeline

• Orders within Singapore typically arrive within 3-5 business days (UTC/GMT +8:00), including processing and shipping.
• We work with reliable carriers such as FedEx, DHL, and UPS to ensure dependable delivery.

Shipping Costs

• Orders over S$26: Free Shipping
• Orders under S$26: S$11.88 shipping fee

Delivery Time

• Once your order has been processed and handed over to the carrier, you will receive a shipping confirmation email with tracking details.
• Delivery times may vary due to factors such as weather conditions, carrier delays, or other unforeseen circumstances.

Change of Delivery Address

• You can request a change to your shipping address free of charge before we provide you with the tracking number.
• Once the tracking number has been issued, changes to the delivery address cannot be guaranteed.

Order Tracking

• If you are a registered user on keshikii.com, you can track your order, shipping, and handling information directly from your account.
• If you are not registered, you can track your order by visiting our website and entering your Order ID and email address.

Order Cancellation

• If you wish to cancel your order before it has shipped, please contact us immediately at keshikii@outlook.com.
• We will not charge any additional handling fees and will provide a full refund.
• Once the product has been shipped, the standard Return Policy will apply.

Important Notes

• Handling Days: The time it takes for your package to leave our warehouse.
• Transit Days: The time it takes for the carrier to deliver your package to your location.
• Actual delivery dates may vary due to factors such as:
  • Shipping delays
  • Weather conditions
  • Carrier-related issues

Contact Us

For any questions or concerns about shipping, please email us at:
keshikii@outlook.com

We are here to assist you and ensure your shopping experience with keshikii.com is smooth and enjoyable!